Terms and conditions

GENERAL TERMS AND CONDITIONS

At MuscleMovers we aim for your satisfaction and a carefree moving experience. These terms contain important information about responsibilities, rates and procedures, so that your move runs smoothly. We are committed to transparency and clarity, so that you can work with us with confidence.

Professional and efficient removal services at MuscleMovers. To achieve this, we apply specific terms so that your move runs smoothly and according to your wishes.

Definitions:

"MuscleMovers" refers to MuscleMovers in these General Terms and Conditions, unless stated otherwise. In the articles below, MuscleMovers is referred to as "the Contractor".

"Client": this means both the client and any representatives, designated contact persons and related parties acting on behalf of the client. The designated person is also responsible for payments and has similar responsibilities and authority as the client.

"In writing": this also includes digital communication.

1. For hoisting work, the Contractor must have free and safe access to the hoisting beam. It is the Client's responsibility to arrange this access in time and adequately.
2. Hoisting work is always carried out at the Client's own risk. The Contractor accepts no liability for any damage arising directly or indirectly from hoisting goods. All costs and damage resulting from hoisting work are entirely for the Client's account.
3. The Client's household effects must be packed fit for transport, unless it concerns a Full-Service move.
4. The contents of moving boxes must be packed in such a way that loose items cannot damage each other. Drawers and doors must be properly secured, and fragile parts must be sufficiently protected. The Contractor offers suitable packing materials for this via its website.
5. The Client is responsible for keeping sufficient parking space free in time for the moving vans and trailers. The Client must also pay any parking fees. The Client must apply for a parking permit or exemption, unless agreed otherwise in writing. If no exemption has been applied for, all resulting costs are entirely for the Client's account. Please note: parking fees remain payable even with an exemption.
6. The Client, or the contact person designated by the Client, must at all times be able to pay the full fee for the move, has the authority to direct and/or instruct the movers, and bears full responsibility for the course of the move.
7. The Client must be present during the entire move to supervise the safety and completeness of the goods being moved. Items of special or extreme value must remain in the Client's possession at all times. The Client is responsible for checking during loading and unloading. The Contractor accepts no liability for items left behind at the departure address.
8. In case of wind speeds above 60 km/h or other weather conditions that make the work unsafe or irresponsible, the Contractor reserves the right to postpone the move and to reschedule it to another date in consultation with the Client.
9. All moving boxes must be properly closed, cupboard doors must be locked and loose shelves must be removed from cupboards beforehand to prevent transport damage. This obligation does not apply to a Full-Service move, in which the Contractor takes care of these preparations.
10. All valuables, including but not limited to jewellery, cash and other valuable possessions, must remain under the supervision and in the custody of the Client at all times. The Contractor accepts no liability whatsoever for loss of or damage to such property.
11. Disassembly and/or assembly of furniture or other items must be reported in writing by the Client before the move. Clear photos of all items concerned must also be sent in advance. Disassembly and assembly are always at the Client's own risk.
12. With regard to gas and electrical work, the Contractor only disconnects and does not make connections. This work is always carried out at the Client's own risk. Disconnecting washing machines or other electronic appliances is also at the Client's own risk. The Contractor does not drill holes in walls. The above restrictions also apply to Full-Service moves.
13. Agreements and/or commitments that deviate from these General Terms and Conditions are only binding on the Contractor if they have been expressly confirmed by the Contractor in writing before the start of the move.
14. The Client is responsible for providing free and safe access to the moving hook.
15. The Client is responsible for ensuring a clear passage for all household effects to be moved. This obligation applies to all addresses the Contractor visits on behalf of the Client.
16. Changes of address must be reported to the Contractor exclusively via the request form or in writing before the start of the move. The price and time estimate previously provided and accepted lapses if the Contractor has to visit addresses that were not specified in advance by the Client. In that case the Client accepts all (resulting) financial consequences.
17. Stairwells, including landings, must be completely clear before the start of the move.
18. For the use of the moving lift, window frames must be cleared and windows must be able to open fully. If this is not the case, the Client accepts full liability for any damage to window frames and/or windows.
19. When using or ordering the moving lift, the Client agrees to the lift being placed against the building. If the Client chooses not to let the Contractor inspect the situation in advance, the Contractor is indemnified against all possible damage to the building resulting from the use of the moving lift and/or the execution of the work.
20. Where necessary, the Contractor can remove and refit windows for you. This must be reported to the Contractor in writing before the move.
    Removing and refitting windows and/or doors is always at the Client's own risk.
21. The Contractor is at all times entitled to refuse an assignment, without stating reasons if it so wishes.
22. Payment must be made in cash or by debit card immediately after the move, unless agreed otherwise in advance.
23. You always pay for the hours actually worked. If we finish sooner or later than planned, the final total will be adjusted accordingly.
24. Private individuals cannot pay by invoice.
25. Businesses can, in agreement with the Contractor, pay by invoice, provided that the Contractor has received an extract from the Chamber of Commerce and a copy of the identity document of the Client or its authorised representative before the move.
26. A minimum of three hours is charged for every moving and/or packing day.
27. Outside Amsterdam, time is charged until the moving team has returned. If the start and/or end address is outside Amsterdam, the move starts and/or ends at the moment the full moving team departs and/or returns. Within Amsterdam, a maximum of 30 minutes is charged for both the outward and the return journey.
28. If an item has an above-average or disproportionate value, this must be reported in writing before the start of the move. Examples are valuable works of art, (valuable) design furniture or heirlooms with a high emotional value.
    If the Client fails to report this, the Client deprives the Contractor of the opportunity to take appropriate precautions. In that case such items are transported entirely at the Client's own risk. The Contractor accepts no liability whatsoever for the items mentioned above if it has not been informed of them in writing before the move.
29. For a move, sufficient manpower must have been ordered or be present, including at least one professional mover.
30. The Client, as well as related parties such as helpers, parents, family, employers or other persons directly or indirectly connected to the Client, are prohibited from inducing employees of the Contractor to enter into or offer an employment contract, paid work or any other form of employment relationship with a third party, with the aim of hiring these employees through that party or having them perform work in any other way.
    If a party or person as described above offers an employment contract and/or paid work to an employee of the Contractor, a penalty of € 10,000.00 applies. In addition, a further penalty of € 1,000.00 per day is charged for every day that this offer has not been withdrawn in writing and confirmed to the Contractor.
31. Heavy objects, such as washing machines, must be moved professionally and with sufficient manpower.
32. The Contractor reserves the right to bring in extra help if there is a shortage of manpower and/or materials. The resulting costs are always for the Client's account.
33. In case of damage to an insured object resulting from an insured risk, the compensation owed by the insurers will not exceed the repair or restoration costs of the damaged objects, as set out in the expert report. Any loss of value of the goods after repair or restoration is therefore excluded from cover under the insurance.
34. If the objects insured under this policy form a pair or a set and are insured for their combined value, the value of each individual object is calculated by dividing the total value by the number of objects in the pair or set.
35. If it proves necessary to start legal proceedings to collect a claim handed over for collection, all associated costs, such as bailiff's costs, court fees, lawyer's fees and all additional and related costs, are entirely for the Client's account.
36. The Contractor uses cookies and other techniques, such as JavaScript and web beacons, on its online shop and related sites. Because we want to protect your privacy and improve the ease of use of our site, we think it is important that you know how we use cookies. Cookies are small, simple text files that your computer or mobile device stores when you visit our site or online shop.
    Third-party cookies are also placed via our website. The privacy and cookie policy of the company concerned applies to the use of cookies by other companies.
37. In case of damage, the Client must specify this damage in the presence of the movers and have it recorded in writing. This must then be confirmed with a signature to be legally valid. Liability lapses once the movers have left.
38. If damage unexpectedly occurs during the move that requires clean-up work, the time involved will count as part of the total moving time and will be added to the final invoice.
39. Household effects placed in the moving van, unloaded or lifted by anyone other than an employee of the Contractor are not insured. The same applies to household effects that are not placed on or removed from the moving lift by an employee of the Contractor.
40. The moving lift is charged for the duration of the job, with a minimum of three hours, unless explicitly stated otherwise by the Contractor.
41. The Contractor cannot be held liable for loss or theft of the Client's goods.
42. Legal action will not be taken until the debtor has been summoned to pay in writing at least once by the collection agency, unless special circumstances make immediate legal action necessary.
43. Under no circumstances may the Client set off amounts. The invoice must always be paid, regardless of whether damage has occurred. Any damage must be settled afterwards.
44. All intellectual property rights relating to the products and/or services, as well as the designs, software, documentation and all other materials developed and/or used in preparing or performing the agreement between the Contractor and the Client, or arising from it, rest exclusively with the Contractor.
    The delivery of products and/or services does not transfer any intellectual property rights. The Client only obtains a non-exclusive and non-transferable right to use the products and results of the services, solely for the agreed purposes. In such use, the Client will strictly comply with the conditions set out in these General Terms and Conditions or otherwise imposed on it. The Client will not reproduce the products and results of the services in whole or in part, or make them available to a third party, without the prior written consent of the Contractor.
    The Client will not remove or change any notices of the Contractor or its suppliers concerning copyrights, trademarks, trade names or other intellectual property rights. The Contractor guarantees that it is entitled to grant the said right of use to the Client and indemnifies the Client against any third-party claims in this respect. This provision does not apply if, and to the extent that, the products and/or results of the services have been changed and/or delivered together with goods of third parties, unless the Client demonstrates in that case that the third-party claims relate exclusively to the products and/or results of the services delivered by the Contractor.
45. The Client must always be present during the loading or unloading of a transhipment, storage or other (logistics) third party. It is the Client's responsibility to check for any damage at that moment and to report it immediately. The complaint period stated in these General Terms and Conditions does not apply at the time of loading and/or unloading a transhipment or storage. The Contractor is not liable for damage resulting from the loading or unloading of a transhipment or storage. With transhipment or storage, several people have access to the items concerned. Damage may therefore occur for which the Contractor is not liable.
46. If the Client has not submitted its damage claim or complaint within the set period, all its rights and claims on any grounds whatsoever lapse with regard to what it complained about or could have complained about within that period. Subject to article 38.
47. The Contractor reserves the right to terminate the agreement, without any compensation being claimable, in the event of force majeure, strikes, lock-outs, fire, war, mobilisation, floods, other (natural) disasters and any cause of delay or external factors beyond the control of the removal company, the Contractor, that make the move impossible.
48. For the Contractor, force majeure means circumstances of a factual, legal or other nature which, whether foreseeable or not and through no fault of its own, prevent the timely performance of the agreement or make it particularly onerous. Such circumstances include: strikes, occupations of premises, production interruptions due to machine breakdown, disruptions in the supply of energy and water or fire and the like, import, export and production bans and other government measures, transport obstructions, and failures by suppliers and auxiliary persons.
49. If a circumstance of force majeure occurs on the part of the Contractor, it will inform the Client of this as quickly as possible. Unless it is certain beyond doubt that the force majeure situation will last thirty full working days or longer, the obligations whose performance is prevented by force majeure, or has become particularly onerous for the Contractor, as well as the corresponding obligations not yet performed, are suspended without any right to compensation arising. As soon as it is certain beyond any doubt that the force majeure situation will last longer than thirty full working days, or as soon as this period has expired, each party is entitled to terminate the agreement by written notice to the other party, without any right to compensation arising.
50. Both parties are obliged to keep confidential all confidential information they share with each other in the context of the agreement. Information is considered confidential if it has been designated as such, or if this follows from the nature of the information concerned. Confidential information will only be used for the purpose for which it was provided. If the Contractor is obliged, on the basis of a statutory provision or a court ruling or order, to disclose confidential information, the Contractor is not obliged to compensate any damage, and, as far as the Contractor is concerned, the Client is not entitled to terminate the agreement.
51. Small objects (such as chandeliers, floor lamps, pots, etc.) must be packed fit for transport in closed boxes in advance (except with Full-Service). If this is not the case, the movers may refuse to move these items, or they are always transported at the Client's own risk.
52. If one or more provisions of these general terms and conditions are void or voidable, the other provisions remain fully applicable. The parties will then agree on new provisions to replace the void or voided provisions, taking into account the purpose and intent of the original provision as much as possible. Article 3:42 of the Dutch Civil Code remains fully in force.
53. Moving items heavier than 100 kg is always at the Client's own risk. Moving such heavy household effects or loads must be reported to the Contractor in writing before the start of the move. The movers are at all times fully entitled to refuse these items. Such items must be moved by at least three movers.
54. Electronic appliances must be offered in their original factory packaging. If this is missing, the movers reserve the right to refuse to transport these appliances, or to transport them only at the express request and entirely at the risk of the Client.
55. The Client must report items made of natural stone to the Contractor in writing before the move, stating the dimensions, weight and type of natural stone. If such (complete) information has not been provided in time, these items are always transported entirely at the Client's own risk. Items of natural stone must also be packed fit for transport in a custom-made crate.
56. The Client is responsible for correctly securing the drum and disconnecting the washing machine before the move. If these actions have not been carried out properly, the Contractor accepts no liability whatsoever for damage to the washing machine, the home or any consequential damage.
57. Dutch law applies to all legal relationships, including offers, quotations and agreements concluded between the Contractor (established in Amsterdam) and the Client. This provision on applicable law and competent court means that disputes, including disputes that are considered as such by only one party, will be submitted exclusively to the competent court in Amsterdam, unless mandatory legal provisions prevent this.
58. The price and time estimate provided by the Contractor is based entirely on the information the Client has provided via the request form. By accepting this price and time estimate, these General Terms and Conditions apply. This acceptance also counts as a commitment that an authorised person will be present on behalf of the Client during the move.
59. Additions and/or changes to the agreement can only be submitted in writing and before the start of the move, and must be confirmed in writing by the Contractor in advance. If the actual moving situation or the information provided differs from reality, this is no ground for a complaint or compensation. The invoice must be paid in full in all cases.
60. Mattresses, as well as the other household effects (except with Full-Service moves), must be packed by the Client in advance to prevent damage. If this is not the case, they are always transported at the Client's own risk.
61. The Contractor is never liable for any damage of any nature resulting from errors in software or other computer programs used by the Contractor, unless this damage can be recovered from the supplier of the software or programs concerned.
62. The Contractor is not responsible for plants and trees that may obstruct the move, such as tall hedges, large trees and the like. The Contractor does not prune trees or hedges. If plants or trees obstruct the moving situation to such an extent, the Contractor always reserves the right to reschedule the move and/or bring in extra manpower or materials. Any waiting time of movers already present will be charged. All resulting costs are for the Client's account.
63. If there is a large front or back garden, gallery or similar situation, the Client must inform the Contractor of this at least four working days before the start of the move. If a delay occurs because this information is missing, all additional costs of staff already present and/or any additional services or materials required are entirely for the Client's account.
64. In exceptional circumstances, the Contractor reserves the right to change the planning to ensure the work runs smoothly. In case of changes, the Client will be informed by telephone in advance.
65. For work taking place before 08:00, after 22:00, on public holidays or after a twelve-hour working day, the Contractor reserves the right to increase the hourly rate by 100%.
66. If the Client does not pay within the set payment term, MuscleMovers will hand over the claim for collection. All resulting (extra)judicial collection costs are entirely for the Client's account and are calculated as follows:
    15% on the first € 2,500.00 (maximum € 375.00)
    10% on the next € 2,500.00 (maximum € 625.00)
    5% on the next € 5,000.00 (maximum € 875.00)
    1% on the next € 190,000.00 (maximum € 2,775.00)
    0.5% on the remainder (up to a maximum of € 6,775.00).
    A minimum amount of € 40.00 applies to the collection costs.
67. If, during the move and/or at settlement, it turns out that the Client and/or its authorised representative does not have sufficient financial means to pay, or refuses to pay, the full total amount of the move, the Contractor is entitled to retain (part of) the household effects as security for the outstanding amount. This action falls under the statutory right of retention and can never be regarded as unlawful appropriation. By accepting the price and time estimate and these General Terms and Conditions, the Client and/or its authorised representative grants permission in advance for the application of this right of retention should the situation described above arise.
68. If goods of the Client are still in the possession of the Contractor six months after the original payment term has expired, the Contractor is entitled to sell or otherwise dispose of these goods in order to settle (part of) the outstanding total amount.
69. If, due to unforeseen circumstances, the rope and pulley, a moving lift or any other equipment cannot be placed, or if certain services cannot be carried out, the Contractor is entitled to use alternative means, such as another lift, extra manpower and/or additional equipment. The associated extra costs are entirely for the Client's account. Any waiting time of movers already present and of equipment deployed will also be charged to the Client.
70. Some delay may occur as a result of a previous move running late, traffic jams, bad weather conditions or incorrect information provided by the previous, current or next Client. Such circumstances are no ground for complaints or compensation. These causes may also lead to a reasonable shift in the stated starting time.
71. If there is no other option, the move will be carried out via the stairs. In all cases the Contractor is exempt from liability for damage to stairwells, staircases and/or household effects that occurs while moving via the stairs. Moves via the stairs are only carried out up to the fifth floor at most. If the floor(s) stated by the Client differ from the actual situation, this is no ground for a complaint or compensation.
72. The Contractor reserves the right to charge 20% of the total invoice amount in administration and collection costs if payment is not made on the day of the move.
73. If payment is refused, default interest and any legal costs will be recovered in full from the Client.
74. Rust, oxidation and water damage caused by weather conditions or other external causes do not fall under the Contractor's liability.
75. The Contractor works with two professional movers per assignment as standard. If, at the express request of the Client, only one professional mover is deployed, the Contractor is not liable for any damage caused by this mover or by third parties present during the move.
76. If the Client wishes to cancel the move, this must be reported in writing at least 7 days before the planned moving date and confirmed by telephone. If this is not done, the Contractor is entitled to charge 50% of the minimum moving costs, with a minimum of € 150.
    In case of cancellation within 48 hours before the start of the move, the Contractor is entitled to charge 75% of the minimum moving costs, also with a minimum of € 150.
    If the Client submits a moving request with a planned execution within 7 days, and still wishes to cancel after confirming the offer, the cancellation costs mentioned above apply in all cases.
77. If the Client wishes to reschedule the move within 48 hours before the start, the Contractor reserves the right to charge € 150 in rescheduling costs.
78. In case of complaints or problems during the move, we ask the Client to refrain from discussion with the movers. Instead, the Client should contact the head office directly by telephone on +31 6 8204 6456.
79. Movers are never authorised to make commitments on behalf of the Contractor. Only the office management is authorised to make commitments, which are always confirmed in writing to be legally valid.
80. The Contractor is not liable for waiting time caused by wrongly parked vehicles, even if the necessary traffic signs were requested in time by the Contractor and/or the Client. All costs resulting from such waiting time are always for the Client's account.
81. In case of damage, an excess of € 450 applies, which is always for the Client's account.
82. The Contractor is insured up to a maximum amount of € 50,000.00, provided that the Client has fully and correctly complied with all guidelines in these General Terms and Conditions and the conditions of the insurer, as agreed before the move.
83. The Client is responsible for adequately protecting all floors, walls and passages along which household effects are moved, at all addresses the Contractor visits on behalf of the Client. Wooden and stone floors in particular must be sufficiently covered by the Client. Damage to floors, walls and passages is entirely at the Client's risk.
84. By accepting the service agreement, the Contractor has an obligation of effort towards the Client. There is never an obligation of result.
85. The Contractor is not liable for any damage towards the Client if this damage was caused by the Client providing incorrect or incomplete information and/or unsuitable materials. This also includes moving boxes in poor condition.
86. The Contractor excludes all liability towards the Client, unless the Client proves that damage was caused by the assignment not being carried out, or being carried out incorrectly, due to intent and/or gross negligence of the Contractor.
87. If the Client cannot be physically present during the move, a contact person must be designated in advance. This contact person must be present during the entire move, acts on behalf of the Client and bears all related responsibilities. This person is also obliged to pay for the move immediately upon completion.
88. The Contractor accepts no liability whatsoever towards third parties. The Client fully indemnifies the Contractor against all financial consequences of any third-party claims in connection with the performance of the agreement.
89. The Contractor is never liable for consequential damage, loss of profit, missed savings or any other damage resulting from business interruption of the Client.
90. Any liability of the Contractor is limited to the fee agreed for carrying out the assignment or, if the sum insured under the professional or business liability insurance taken out by the Contractor is lower than the fee agreed for carrying out the assignment and/or the amount of damage, to the amount of the sum insured.
91. The Contractor can never be held liable for material damage or personal injury, whether to the Client, its helpers or others, not even if the damage occurs in the context of cooperation between a person employed by the Contractor and the Client and/or its helper(s).
92. Damage to plants, paintings, aquariums, waterbeds, animals and stairwells is always excluded from the Contractor's liability.
93. No more than 20% fragile materials may be transported per vehicle.
94. Ordinary mechanical, electrical and electronic faults without an external cause are excluded from the Contractor's liability.
95. The movers always retain the right to take a break during the move. This break is not charged.
96. The Contractor always retains the right to refuse to transport pots of soil or plants, animals, or items whose safe transport the movers cannot guarantee. If such items are transported nevertheless, this is at the Client's own risk. This also applies to items considered unhygienic for the Contractor and its employees.
97. If the Client does not pay within the set payment term, the Contractor is free to charge a penalty percentage. The additional costs are determined according to the table below:
    0 to 2 weeks: reminder and warning
    2 to 4 weeks: reminder and warning
    4 to 6 weeks: reminder and warning
    6 to 8 weeks: 15%
    More than 8 weeks: after 8 weeks the penalty percentage increases by 5% every two weeks.
98. All disassembly and assembly work is carried out by our permanent employee, the Handyman, unless expressly agreed otherwise by the Contractor. All outward and return travel time involved in carrying out the work is charged separately.
    If the Client has not indicated before the move that disassembly or assembly work is needed, any waiting time of staff already present and/or hired equipment will be for the Client's account. This waiting time may lead to extra costs, which we pass on to the Client.
99. Household effects and/or furniture older than 10 years, as well as household effects classified as antique or whose depreciation period has expired, fall outside the Contractor's liability. The integrity and sturdiness of such household effects cannot be guaranteed.
100. If the Contractor agrees to payment by invoice, and the requirements for this as stated in these General Terms and Conditions have been met before the move, it is the Client's responsibility to provide the correct and final information to be stated on the invoice for the Client's administration before the assignment starts. If this information is not provided in time, the Contractor is not bound to change the information on the invoice and the payment obligation applies at all times.
101. The minimum height of the Contractor's vehicles is 3.20 metres. As the Contractor makes its estimate remotely, it is the Client's responsibility to report any passage with a height of less than 3 metres and 20 centimetres. If the maximum clearance height causes complications at passages that were not reported, such as gates, bridges, garages and all other forms of limited clearance height, the Contractor is not liable for any delay and related costs.
102. In case of damage where the Contractor's conditions have been complied with, the Client is responsible for providing purchase receipts in order to qualify for financial compensation. The current value is determined on the basis of the purchase receipts and is decisive for the valuation. Compensation is not possible without providing purchase receipts.
103. Clients cannot pay by invoice if their head office is located abroad. Payment must be made immediately after completion of the move, by debit card or in cash. The Client must ensure that an authorised person is present at the end of the move to make the payment.
104. If rented objects form part of the household effects, the Contractor accepts no liability whatsoever for any damage to the rented object. Rented objects fall under a service contract that includes moving the object. If the Client asks MuscleMovers and/or its employees to move the rented object, this is explicitly at the Client's own risk.
105. If the power supply at the moving location is outdated, the Client must report this before the move, so that the Contractor can use a petrol lift instead of the standard electric moving lift. If there is no power supply, or it is difficult to reach, it is the Client's responsibility to report this to the Contractor before the move. If the Client fails to report in time that one of the above scenarios applies, all resulting costs will be for the Client's account.
106. The Client is obliged to mention pets in advance. All costs resulting from not mentioning pets are for the Client's account.
107. If the Client requests the move as a business and the company is established or registered abroad, it is not possible to pay for the move entirely afterwards by invoice. The (maximum) estimate of the move must be paid 72 hours before the move. Afterwards, any remaining balance will be refunded or the amount still outstanding will be invoiced. If a Fixed Price has been chosen, it must be paid in full 72 hours before the move.
108. If one of the addresses the Contractor visits on behalf of the Client is a listed building, this must be explicitly stated to the Contractor in writing. If the Contractor has not been informed, it is indemnified in advance against all possible damage that could be caused to the building by the moving work. This includes all work that logically belongs to moving the Client's household effects in or out. Since the repair of a listed building must meet much higher standards, the Contractor is free to take the measures it considers necessary to carry out the moving work as safely as possible and without causing damage.
109. When the Client requests a Full-Service move, the price and time estimate offered consists of two parts: a packing part and a moving part. Separate price and time estimates are offered for both parts, each with its own final amount. If the Client has requested a Full-Service move, but the Contractor fails to provide a two-part estimate, the assignment is automatically considered a Low-Budget move and not a Full-Service move. As a result, the responsibility for packing the household effects fit for transport lies with the Client. The Contractor cannot be held liable for failing to provide the Full-Service part. It is the Client's responsibility to point out when the packing part of the Full-Service move is missing from the price and time estimate, so that the Contractor can still add it.
110. The Contractor only moves pianos and grand pianos from ground floor to ground floor. There may be no stairs or steps at the loading or unloading address. The Contractor does not have the means or expertise to move a piano or grand piano from or to a higher floor. After the move, the piano must be tuned again. Moving pianos and grand pianos is always entirely at the Client's own risk.
111. The mileage surcharge included in estimates and quotations is based on the fuel prices applicable at that time. Due to fluctuations in the energy market, the Contractor reserves the right to safeguard the continuity of its operations by means of a fuel clause. If fuel prices rise (inter)nationally compared to the level previously communicated, the Contractor is entitled to pass on the extra cost proportionally to the Client.
112. If the Client asks for items to be disposed of at a waste collection point, the associated costs are added to the final invoice, unless the Client pays these costs directly on site. If the disposal costs are not stated on the final invoice for any reason, the Contractor reserves the right to charge these costs afterwards by invoice.
113. If the Client acts in the course of a profession or business and fails to meet its payment obligation in time, the claim will be transferred immediately to a collection agency, regardless of the reason for non-payment. All resulting (extra)judicial costs are entirely for the Client's account.
114. If the Client does not use the Contractor's exemption service, in which the Contractor applies for the required exemptions for a fee, the Client is fully responsible for applying for and holding a valid exemption in time for the duration of the move. If an exemption is missing or an incorrect exemption has been applied for, all resulting costs, including any fines, delays and additional costs of a collection procedure, are entirely for the Client's account.
115. If the Contractor judges the working conditions to be unhealthy to such an extent, including but not limited to situations with mould, standing water, rubbish, vermin or excessive dust, the Contractor reserves the right to end the assignment early. The hours worked up to then, including travel time, will be charged. If the Client does not report such exceptional circumstances before the move, the Contractor cannot take appropriate precautions and liability lies entirely with the Client. All related and resulting costs will then be passed on to the Client.
116. If the household effects are placed in storage, the Contractor cannot be held liable for damage that occurs while organising the storage if no Full-Service has been purchased. In storage, goods must be stacked, which makes (prolonged) contact between items unavoidable. This may cause certain materials to dent or otherwise damage each other. We therefore always advise choosing Full-Service or packing the goods well yourself before transport. Our protective materials cannot be left in the storage unit, unless this has been paid for separately.
117. The Client is responsible for packing the household effects fit for transport and protecting them against scratches and impact damage. Sensitive parts of the household effects, such as large surfaces, edges and corners, must be protected before the move. The Contractor is not liable for damage to the load or the property if the household effects have not been offered fit for transport by the Client.