Professional and efficient moving service at MuscleMovers Amsterdam. To achieve this, we employ specific terms to ensure your move proceeds smoothly and according to your preferences.

Definitions

"MuscleMovers Amsterdam" refers to MuscleMovers Amsterdam in these General Terms and Conditions, unless stated otherwise.

"Customer": By this term, we refer to both the customer themselves and any representatives, designated contacts, and related parties acting on behalf of the customer. The designated individual is also responsible for payments and assumes similar responsibilities and authorities as the customer.

"Written": This also includes digital communication.

1. For lifting operations it is essential that we have access to the lifting beam. This is your responsibility.
2. Lifting is always at your own risk. Any damage resulting from lifting is entirely the responsibility of the Client.
3. The Client’s belongings must be packed in a way that is suitable for transport (except in the case of Full-Service).
4. The contents of a moving box must be packed in such a way that loose items cannot damage each other. Drawers and/or doors must also be secured. Where necessary, fragile parts must be adequately protected. The contractor offers a range of packing materials for this purpose on its website.
5. The Client is responsible for ensuring sufficient parking space for the moving trucks and trailers.
   If you have reserved sufficient parking space, it remains the responsibility of the Client to pay the required parking fees. The responsibility for applying for a parking permit lies with the Client, unless it is explicitly requested that the Contractor handles the application. Parking fees must always be paid, even if a permit has been granted by the municipality. If no permit has been applied for, any resulting costs will be fully charged to the Client.
6. The Client, or the designated contact person, must have sufficient means of payment to settle the total fee for the move, provide direction or instructions to the movers where necessary, and bears full responsibility.
7. The Client must be present throughout the entire move to ensure the safety of the belongings. Items of extreme value must remain in the possession of the Client at all times. The Client is responsible for checking during loading and unloading whether all items have been moved. We are not liable for any items left behind at the original address.
8. In the event of wind speeds exceeding 60 km/h or other weather conditions that make the move unsafe, the Contractor reserves the right to reschedule the move to another date.
9. All boxes must be properly sealed, cabinet doors must be locked, and loose shelves should be removed from cabinets to minimize damage during transport (except in the case of Full-Service).
10. All valuables such as jewelry, money, etc. must remain under the Client's supervision at all times.
11. Dismantling and reassembly of furniture and/or other items must be reported by the Client in advance, photos of all items must be provided, and it is always carried out at the Client's own risk.
12. Regarding gas and electricity, the Contractor will only perform disconnection/connection work at the Client's own risk. The Contractor can only disconnect washing machines and electrical equipment, but cannot reconnect them. The disconnection of washing machines or electronic devices is always at the Client's own risk. The Contractor will not drill holes in walls. These limitations also apply to our Full Service moves.
13. Any deviations from these General Terms and Conditions or promises are only binding for the Contractor if they are expressly confirmed in writing by the Contractor before the start of the move.
14. The Client is responsible for providing access to the moving hook.
15. The Client is responsible for ensuring a clear passageway for the entire inventory to be moved. This applies to all addresses visited by the Contractor on behalf of the Client.
16. Address changes can only be communicated to the Contractor via the application form or in writing prior to the start of the move. The provided and accepted price and time estimate will no longer apply if the Contractor visits addresses on behalf of the Client that were not disclosed in advance. The Client accepts all (resulting) financial consequences.
17. Stairwells, including landings, must be completely cleared prior to the start of the move.
18. For the use of the moving lift, window frames must be cleared and windows must be able to open fully. If this is not the case, the Client accepts full liability for any potential damage to window frames and/or windows.
19. By using or ordering the moving lift, the Client gives consent for it to be placed against the building. If the Client chooses not to allow the Contractor to inspect the location in advance, the Contractor is not liable for any potential damage to the building resulting from the use of the moving lift and/or the execution of the work.
20. The Contractor can, if necessary, (dis)assemble the windows for you. This must be communicated to the Contractor in writing prior to the start of the move.
    The (dis)assembly of windows and/or doors is always carried out at the Client's own risk.
21. The Contractor reserves the right to refuse an assignment, with or without stating a reason.
22. Payment must be made immediately after the move, either in cash or by card, unless otherwise agreed in advance.
23. You always pay for the actual hours worked. If the move takes more or less time than initially planned, the final total amount will be adjusted accordingly.
24. Private individuals cannot pay by invoice.
25. Businesses can pay by invoice in agreement with the Contractor, provided that the Contractor receives a Chamber of Commerce extract and a copy of the ID proof of the Client or authorized representative prior to the move.
26. A minimum of 3 hours will be charged for each moving and/or packing day.
27. Outside of Amsterdam, travel time is charged until return. If your starting and/or ending address is outside of Amsterdam, the move will begin and/or end from the departure and/or return of the entire moving team. Within Amsterdam, a maximum of 30 minutes is charged for both the travel time to the location and the return journey.
28. If an item has above-average value or disproportionate value, it must be reported in writing before the start of the move. Examples include valuable artwork, (expensive) designer furniture, or heirlooms with high emotional value. If the Client fails to do so, the Client removes the Contractor's ability to take the necessary precautions. As a result, the transportation of items with such described value will automatically be at the Client's own risk. The Contractor accepts no liability for the items described above if they were not informed before the start of the move.
29. A sufficient number of workers must be ordered or present for a move, including at least one skilled mover.
30. It is forbidden for the Client or associated parties such as helpers, parents, family, employers, or other related parties and/or individuals, whether directly or indirectly linked to the Client, to encourage employees of the Contractor to enter into an employment contract, paid work, or any other type of labor relationship with another company, with the intention of borrowing the employee through this other company or having paid labor performed. If a party or person as described above offers an employment contract and/or paid work to employees of the Contractor, a penalty of €10,000.00 will be imposed. Additionally, a fine of €1,000.00 per day will be charged for each day the offer is not withdrawn, with written notification to the Contractor.
31. Heavy objects, such as washing machines (for example), must be moved professionally with sufficient manpower.
32. The Contractor reserves the right to employ additional help if there is a shortage of manpower and/or materials. Any costs arising from this will always be the responsibility of the Client.
33. In the event of damage to an insured item, resulting from a covered risk, the compensation will be owed by the insurers. The repair or restoration costs of the damaged items, as specified in the expert report, will not exceed this amount. Therefore, any depreciation in the value of the goods after repair or restoration is excluded from the insurance.
34. In the case where the items insured under this policy form a pair or a series insured for their total value, the value of each item will be calculated by dividing the total value by the number of items that make up the pair or series.
35. If it proves necessary to initiate legal proceedings for the collection of the outstanding claim, all costs associated with legal procedures (such as bailiff fees, court fees, attorney fees, and all additional and related costs) will be borne by the Client.
36. The Contractor uses cookies and other technologies such as JavaScript and web beacons on their online store and related sites. Because we want to protect your privacy and improve the user-friendliness of visits to our site, we believe it is important that you know how we use cookies.
    Cookies are small, simple text files that your computer or mobile device stores when you use our site/online store.
    Third-party cookies are also placed through our website. The use of cookies by other companies is subject to the privacy and cookie policy of the respective company.
37. In case of damage, the Client must specify this damage in the presence of the movers and have it documented in writing. This must then be confirmed with a signature for legal validity. The liability expires after the movers' departure.
38. In the event that unforeseen damage occurs during the move which requires clean-up work, the time spent on these activities will count as part of the total moving time and will be added to the final invoice.
39. The contents that are loaded into, unloaded from, or lifted into the moving truck by someone other than an employee of the Contractor are not insured. The same applies to any contents that are placed on or removed from the moving lift by someone other than an employee of the Contractor.
40. The moving lift is charged for the duration of the job, with a minimum of 3 hours, unless explicitly stated otherwise by the Contractor.
41. The Contractor cannot be held liable for the loss or theft of the Client's belongings.
42. Legal action will not be taken until the debtor has been given at least one written demand for payment by the collection agency, unless special circumstances make it immediately necessary to take legal action.
43. Under no circumstances is the Client permitted to apply set-off. The invoice must always be paid in full, regardless of whether any damage has occurred. Any damage shall be settled afterwards.
44. All intellectual property rights relating to the products and/or services, as well as the designs, software, documentation, and all other materials developed and/or used in preparation for or execution of the agreement between the Contractor and the Client, or resulting therefrom, are the exclusive property of the Contractor.
    The delivery of products and/or services does not entail any transfer of intellectual property rights. The Client is only granted a non-exclusive and non-transferable right to use the products and results of the services for the agreed purposes. The Client shall strictly adhere to the conditions set out in the General Terms and Conditions or otherwise imposed on the Client. The Client shall not, without prior written consent from the Contractor, reproduce the products and results of the services in whole or in part, or make them available to any third party in any way.
    The Client shall not remove or alter any indications of the Contractor or its suppliers regarding copyrights, trademarks, trade names, or other intellectual property rights. The Contractor warrants that it is entitled to grant the aforementioned right of use to the Client and indemnifies the Client against any claims from third parties in this regard. This provision does not apply if and to the extent that the products and/or results of the services have been modified and/or delivered in connection with third-party goods, unless the Client demonstrates in the latter case that the claims from third parties relate solely to the products and/or results of the services provided by the Contractor.
45. The Client must be present at all times during the loading or unloading of a transshipment/storage or other (logistical) third party. It is the Client's responsibility to check for any damages during the loading or unloading of the transshipment/storage and to report them immediately. The complaint period as stated in these General Terms and Conditions does not apply during the loading and/or unloading of the transshipment/storage. The Contractor is not liable for any damage resulting from the loading or unloading of a transshipment/storage. In the case of transshipment/storage, multiple people have access to the relevant items, which may lead to damages for which the Contractor is not liable.
46. If the Client has not submitted their damage/complaint within the specified period, all their rights and claims of any nature whatsoever, relating to the subject of the complaint or that which could have been complained about within that period, will lapse. This is subject to the provisions of Article 38.
47. The Contractor reserves the right to terminate the agreement without any compensation being claimed in the event of force majeure, strike, lockout, fire, war, mobilization, flooding, other (natural) disasters, or any cause of delay or external factors that make the move impossible, regardless of the will of the moving company; the Contractor.
48. For the Contractor, force majeure includes circumstances of a factual, legal or other nature, which – whether foreseeable or not – prevent timely fulfillment of the agreement through no fault of their own or make it particularly burdensome. Such circumstances include, among others: strikes; company occupations; production interruptions due to machine failure, disruptions in the supply of energy and water, or fire, etc.; import, export, and production bans and other governmental measures; transportation obstructions; shortcomings of suppliers and auxiliary persons.
49. If a situation of force majeure arises on the part of the Contractor, they shall inform the Client of this as soon as reasonably possible. Unless it is beyond doubt that the force majeure situation will last for thirty full working days or longer, the obligations whose fulfillment is hindered by force majeure or becomes particularly burdensome for the Contractor, and the corresponding obligations not yet fulfilled, will be suspended without any right to compensation arising. As soon as it is beyond doubt that the force majeure situation will last longer than thirty full working days, or once the force majeure situation has lasted longer than thirty full working days, either party is entitled to terminate the Agreement by means of a written declaration addressed to the other party, without any right to compensation arising.
50. Both parties are obliged to maintain confidentiality regarding all confidential information shared within the context of the agreement. Information is considered confidential if it is marked as such or if this follows from the nature of the information. The confidential information shall only be used for the purpose for which it was provided.
    If the Contractor is required to disclose confidential information based on a legal provision or judicial ruling/order, the Contractor is not obliged to compensate for any damage, and, as far as it concerns the Contractor, the Client is not entitled to terminate the agreement.
51. Small items (such as chandeliers, floor lamps, pots, etc.) must be packed in closed boxes in a transportable manner in advance (except for Full-Service). If this is not the case, movers may refuse to move these items, or their transportation will, in all cases, be at the Client's own risk.
52. If one or more provisions of these general terms and conditions are void or voidable, the remaining provisions shall remain fully applicable. The parties will then agree on new provisions to replace the void or voidable provisions, taking into account the purpose and intent of the original provision as much as possible. Article 3:42 of the Dutch Civil Code shall remain valid in this regard.
53. The moving of items heavier than 100kg is always at the risk of the Client. The moving of such heavy items/furniture must be reported in writing to the Contractor prior to the move. The movers are fully entitled to refuse these items at any time. The moving of such items must be done with at least 3 movers.
54. Electronic devices must be packed in their original boxes. If this is not the case, the movers may refuse to move them, or the transportation will always be at the Client's own risk.
55. The Client must notify the Contractor in writing about items made of natural stone prior to the move. This notification must include the dimensions, weight, and type of natural stone. If no (complete) communication has been made regarding the item, the transportation will always be at the Client's own risk. Items made of natural stone must always be transported in a custom-made crate suitable for transport.
56. The Client is responsible for properly securing and disconnecting the washing machine and drum. In the event that this has not been done, the Contractor is not liable for any damage to the washing machine and/or the property and any consequential damage.
57. The agreement between the Contractor and the Client is governed by Dutch law. This applies to all legal relationships, including offers, quotations, and contracts concluded between the Contractor and the Client. Any disputes, including those considered disputes by only one of the parties, shall be exclusively subject to the jurisdiction of the court in Amsterdam, unless mandatory law dictates otherwise.
58. The price and time estimate provided by the Contractor is entirely based on the information supplied by the Client through the application form. By accepting the price and time estimate, these General Terms and Conditions automatically apply. This also constitutes a commitment for the presence of an authorized person during the move.
59. Additions and/or changes can only be made in writing, before the start of the move, and must be confirmed in writing by the Contractor in advance. If the moving situation/information differs from reality, this does not constitute grounds for a complaint or compensation. The invoice must be paid in all cases.
60. Mattresses (as well as the entire household, except in the case of Full-Service moves) must be packed in advance by the Client to prevent damage. If this is not the case, the transportation of these items will always be at the Client's own risk.
61. The Contractor is never liable for any damage arising from errors in software or other computer programs used by the Contractor, unless this damage can be recovered by the Contractor from the supplier of the relevant software or computer programs.
62. The Contractor is not responsible for planting that may hinder the move (such as tall hedges, large trees, etc.). The Contractor does not prune trees or hedges. If the planting significantly obstructs the moving situation, the Contractor reserves the right to postpone the move and/or engage additional manpower/materials. Any waiting time of the movers already present will be charged. The costs arising from this are the responsibility of the Client.
63. If there is a large front or backyard or gallery, you must inform the Contractor at least 4 working days before the start of the move. If this causes any delays, all additional costs for the already present personnel and/or any required additional services/materials will always be at the expense of the Client.
64. We reserve the right to, in exceptional circumstances, alter our schedule to ensure a smooth process. The Contractor will notify you in advance by phone in case of any changes.
65. For before 8:00 AM, after 10:00 PM, on holidays, and after 12 working hours, we reserve the right to increase the price of the working hours by 100%.
66. If the Client does not pay within the specified payment term, MuscleMovers Amsterdam will outsource the claim. All resulting costs will be borne by the Client and are as follows:
    – Up to €2.500,00 15% €375,00
    – Over the next €2.500,00 10% €625,00
    – Over the next €5.000,00 5% €875,00
    – Over the next €190.000,00 1% €2.775,00
    – Over the remainder 0,5% €6.775,00
    – With a minimum amount of €40,00
    – With a maximum amount of €6.775,00
67. If, during the move and/or billing, it becomes apparent that the Client and/or authorized representative does not have sufficient financial resources to pay and/or refuses to pay the full total amount of the move, the Contractor is fully entitled to seize (part of) the belongings as collateral for the total amount. This seizure falls under the right of retention and can never be considered unlawful appropriation. By accepting the price and time indication and these General Terms and Conditions, the Client and/or authorized representative automatically grants permission for the appropriation of goods as collateral in the event that the above situation occurs.
68. If, after 6 months from the payment deadline, any goods from the move are still in the possession of the Contractor, the Contractor is fully entitled to sell the goods in order to cover (part of) the outstanding total amount.
69. If, due to unforeseen circumstances, the rope & block, lift, or any other equipment cannot be installed or other services cannot be performed, an alternative lift and/or additional manpower and/or equipment may be called upon, with the associated extra costs. Additionally, waiting times for the already present movers and equipment will be charged.
70. Any delay that may occur due to the overrun of a (previous) move, traffic congestion, adverse weather conditions, or incorrect information provided (by the previous/current/next Client) shall not constitute grounds for complaint or compensation. The aforementioned causes are also to be considered a reasonable extension of the indicated start time.
71. Moving via the stairs will only occur if no other option is available. The Contractor is in all cases exempt from any liability for damage to stairwells or belongings. The Contractor and its employees will only move belongings via stairs up to the 5th floor. If the floor level(s) provided by the Client deviate from reality, this shall not constitute grounds for complaint or compensation.
72. We reserve the right to charge an additional 20% of the total invoice amount if payment is not made on the day of the move.
73. Default interest and legal costs will be charged to you in the event of refusal to pay.
74. Rust, oxidation, and water damage caused by weather conditions or other external factors are not covered under the liability of the Contractor.
75. We always operate with 2 skilled movers. If at the explicit request of the Client only 1 skilled mover is present during the move, any damage incurred whether caused by our mover or by third parties present does not fall under the liability of the Contractor.
76. If the Client decides to cancel the move, this must be communicated in writing at least 7 days in advance and confirmed by phone. If this does not occur, we will be obliged to charge 50% of the minimum moving costs, with a minimum of €150. If the Client cancels within 48 hours prior to the start of the move, we will charge 75% of the minimum moving costs, with a minimum of €150. If the Client requests a move that is scheduled to take place within 7 days, cancellation is no longer possible after acceptance of our offer without incurring cancellation fees.
77. If the Client wishes to reschedule the move within 48 hours prior to its start, a rescheduling fee of €150 will be charged.
78. In case of problems or complaints, we kindly ask you not to engage in discussion with the movers, but to contact the head office directly at +31 6 8204 6456.
79. Movers are never authorized to make commitments. Commitments can only be made by the management at the office, which will always be confirmed in writing.
80. The Contractor is not liable for waiting times caused by incorrectly parked vehicles, even if the traffic signs were requested by the company and/or the Client. The costs for the waiting time are always the responsibility of the Client.
81. The liability waiver for damage is €450,- and is always at the expense of the Client.
82. The Contractor is insured up to an amount of €2,500,000.00, provided that the guidelines set out in these Terms and Conditions and the guidelines from the insurer’s Terms and Conditions have been fully and correctly followed by the Client as agreed upon before the move.
83. The Client is responsible for protecting all floor sections and walls over and along which goods must be moved, including the entire passageway of the goods at all addresses that the Contractor visits on behalf of the Client. Wooden and stone floors are fragile and must be adequately protected by the Client. Damage to floors and walls is always at the Client’s own risk.
84. By accepting the assignment agreement, the Contractor enters into an obligation of best efforts toward the Client; there is never an obligation of result.
85. The Contractor shall not be liable for any damage to the Client if such damage has arisen as a result of the provision of incorrect/incomplete information and/or defective materials by the Client. This also includes moving boxes that are in poor condition.
86. The Contractor excludes all liability towards the Client, unless the Client can prove that the damage was caused by failure to execute, or improper execution of, the assignment due to intent and/or gross negligence on the part of the Contractor.
87. If the Client cannot be physically present during the move, a contact person must be appointed in advance. This person must be present for the entire duration of the move, acts on behalf of the Client, and assumes all responsibilities that this entails. Additionally, the appointed person is obligated to settle payment for the move immediately upon completion.
88. The Contractor accepts no liability towards parties other than the Client and shall be indemnified by the Client against the financial consequences of any such claims made by third parties.
89. The Contractor shall never be liable for consequential damages, lost profits, missed savings, or any other damage resulting from business interruption of the Client.
90. Any possible liability of the Contractor is limited to the amount of the fee agreed for the execution of the assignment, or, if the insured amount under the professional and/or business liability insurance taken out by the Contractor is lower than the agreed fee and/or the amount of the damage, to the insured amount, as the case may be.
91. The Contractor can never be held liable for material or physical damage, to or by the Client or to or by their assistants, caused to anyone whatsoever, even if the damage occurs during the collaboration between a representative of the Contractor and the Client and/or their assistant(s).
92. Damage to plants, paintings, aquariums, waterbeds, animals, and staircases is always excluded from the liability of the Contractor.
93. No more than 20% of fragile materials may be transported per vehicle.
94. Ordinary mechanical, electrical, and electronic malfunctions without an external cause are excluded from the liability of the Contractor.
95. The movers always retain the right to take a break during the move. This break will not be charged.
96. The Contractor always reserves the right to refuse the transport of pots of soil/plants, or items for which the movers cannot guarantee safe transport, and animals, or the transport of these items will be at the Client's own risk. This also applies to items that are considered hygienically irresponsible for the Contractor and its employees.
97. If the Client does not pay within the specified payment term, the Contractor is free to charge a penalty percentage. These additional costs are fixed and are shown in the table below.
    Penalty percentages will be charged after the payment term has expired.
    0-2 weeks: reminder + warning
    2-4 weeks: reminder + warning
    4-6 weeks: reminder + warning
    6-8 weeks: 15%
    8+ weeks: After 8 weeks, the penalty percentage will increase by 5% every two weeks.
98. All (dis)assembly work will be carried out by our Handyman unless explicitly stated otherwise by the Contractor. The cost of a Handyman is €30 per hour excluding VAT. Travel time is applicable.

If the Client has not indicated prior to the start of the move that (dis)assembly work needs to be carried out, any waiting times for the already present staff and/or rented equipment will be at the Client's expense.

99. Household items and/or furniture that are over 10 years old and/or classified as antiques, or if the depreciation period has passed, are excluded from the liability of the Contractor. The integrity and sturdiness of such items cannot be guaranteed.
100. If the Contractor agrees to payment by invoice, provided that the requirements outlined in these General Terms and Conditions have been met prior to the move, it is the responsibility of the Client to provide the correct and final information to be included on the invoice for the Client's administration before the assignment begins. If this information is not provided in a timely manner, the Contractor is not obligated to make any changes to the information on the invoice, and the payment obligation remains in effect at all times.
101. The minimum height of the vehicles of the Contractor is 3.20 meters. Since the Contractor makes its assessment remotely, it is the responsibility of the Client to inform when there is a passage with a height of less than 3 meters and 20 centimeters. If the maximum driving height causes complications due to uncommunicated passages, such as gates, bridges, garages, and any other forms of restricted clearance, the Contractor is not liable for any delays or associated costs.
102. In the event of damage where the conditions of the Contractor have been complied with, the Client is responsible for providing purchase receipts in order to be eligible for financial compensation. Based on the purchase receipts, the market value will be determined. The market value is decisive with regard to the valuation. Compensation is not possible without the submission of purchase receipts.
103. Clients cannot pay per invoice if the headquarters is located abroad. When the move is completed, payment will be made either by card or in cash. Payment is to be made immediately after the move. The Client is required to have an authorized person present at the end of the move to complete the payment.
104. If the inventory includes rented items, the Contractor accepts no liability for any damage to the rented object. Rented items come with a service contract that includes the relocation of the object. If the Client requests MuscleMovers Amsterdam and/or its employees to move the rented object, this is done explicitly at the Client's own risk.
105. If the power supply at the moving location is outdated, the Client must inform the Contractor prior to the move so that a gasoline lift can be arranged instead of the standard electric moving lift. If there is no power supply available or it is difficult to access, it is the Client's responsibility to inform the Contractor beforehand. If the Client fails to notify the Contractor in a timely manner that any of the above scenarios apply, all resulting costs will be borne by the Client.
106. The Client is required to inform in advance about any pets. All resulting costs due to failure to mention pets will be borne by the Client.
107. If the Client requests the move for business purposes and the company is established/registered abroad, it is not possible to settle the move entirely after the fact via invoice. The (maximum) estimate for the move must be paid 72 hours prior to the move. Any remaining balance will be refunded or invoiced after completion. If a Fixed Price Agreement has been chosen, this amount must be fully prepaid 72 hours before the move.
108. If any of the addresses that the Contractor visits on behalf of the Client is a listed building, this must be explicitly stated in writing to the Contractor. If the Contractor is not informed, they are automatically exempt from any potential damages that may occur to the property due to the moving activities. This includes all tasks logically related to the moving in or out of the Client’s belongings. Since the restoration of a listed building must meet much higher standards, the Contractor is free to take any necessary measures they deem necessary to ensure the moving activities are carried out as safely as possible and without causing damage.
109. When the Client requests a Full-Service move, the offered price and time estimate consists of two parts: a packing component and a moving component. Two separate price and time estimates will be provided, each with its own total amount. If the Client has requested Full Service, but the Contractor fails to send a two-part estimate, the assignment automatically falls under the category of a Low-Budget move and not a Full-Service move. As a result, the responsibility for properly packaging the contents for transport lies with the Client. The Contractor cannot be held liable for failing to send the Full-Service component. It is the Client's responsibility to point out that the packing component of the Full-Service move is missing from the price and time estimate so that the Contractor can add it accordingly.
110. We only move pianos/grand pianos from ground floor to ground floor. There must be no stairs or steps present. We do not have the equipment or expertise to move such items to or from an upper floor. After the move, the piano must be retuned. The move is at all times carried out at the Client’s own risk.
111. The mileage surcharge outlined in estimates and quotations is based on the prevailing fuel prices at the time of issuance. Due to significant fluctuations in the unstable energy market, the transport sector is compelled to implement a fuel clause to safeguard the continuity of business operations. If fuel prices (inter)nationally exceed those previously communicated, we are obliged to proportionally pass on the additional costs to the Client.
112. If the Client requests items to be disposed of at a waste facility, the disposal costs will be added to the final invoice, unless the Client pays these costs directly at the time. If, for any reason, the disposal costs are not included in the final invoice, we reserve the right to invoice these charges separately afterwards.
113. If the Client is a business customer and fails to meet the payment obligation, regardless of the reason, the matter will be forwarded directly to a debt collection agency.
114. If the Client does not make use of our exemption service (where we apply for the necessary exemptions for a fee), the responsibility for applying for and possessing a valid exemption during the move lies entirely with the Client. In the event that an exemption is missing and/or an incorrect exemption has been applied for, all resulting costs shall be borne by the Client. These costs may include the fines themselves, delays, and all other associated costs of the collection process.
115. The Client is entitled to terminate the assignment prematurely if the working conditions are deemed excessively unhealthy. Situations such as mold, water, waste, excessive dust, etc., fall into this category. Hours worked, including travel time, will be charged. If no prior notice is given regarding the extraordinary conditions, the Contractor cannot take precautionary measures, and liability rests entirely with the Client, with all incurred and resulting costs being charged accordingly.
116. If the inventory goes to storage, the contractor cannot be held liable for damage that occurs during the organizing of the storage when no Full Service has been requested. Items must be stacked in storage, as a result of which the items make (long-term) contact, which means that some materials can dent / damage each other. We always recommend choosing Full Service or packing the items yourself in advance for transport. We cannot leave our protective equipment in your storage unless paid for.
117. The Client is responsible for properly packaging and protecting the contents to make them suitable for transport and prevent scratch or impact damage. Sensitive parts of the contents, such as large surfaces, edges, and corners, must be protected prior to the move. The Contractor is not liable for any damage to the cargo or property if the Client's items were not prepared in a manner suitable for transport.