Professional and efficient moving services by MuscleMovers. To ensure this, we apply specific terms and conditions designed to make your move as smooth and tailored to your needs as possible.

Definitions

 

"MuscleMovers" as referred to in these Terms and Conditions shall mean MuscleMovers, unless stated otherwise.

 

"Customer": By this term, we refer to both the customer themselves and any representatives, designated contacts, and related parties acting on behalf of the customer. The designated individual is also responsible for payments and assumes similar responsibilities and authorities as the customer.

 

"Written": This also includes digital communication.

 

 

1. For hoisting operations, it is essential that the Contractor has free and safe access to the hoisting beam. It is the responsibility of the Client to ensure that such access is timely and adequately facilitated.
2. Hoisting operations are carried out entirely at the Client's own risk. The Contractor accepts no liability for any damage, whether direct or indirect, resulting from the hoisting of goods. All costs and damages arising from hoisting operations are entirely the responsibility of the Client.
3. The Client’s household goods must be packed in a manner suitable for transport, unless a Full-Service move has been agreed upon.
4. The contents of moving boxes must be packed in such a way that loose items cannot damage each other. Drawers and doors must be properly secured, and fragile items must be adequately protected. The Contractor offers suitable packing materials for this purpose on its website.
5. The Client is responsible for ensuring sufficient parking space is made available in a timely manner for the moving trucks and trailers. The Client is also responsible for the payment of any parking fees. The application for a parking permit or exemption must be arranged by the Client, unless otherwise agreed in writing. If no exemption has been requested, all resulting costs shall be borne entirely by the Client. Please note: even when an exemption has been granted, the payment of parking fees remains mandatory.
6. The Client, or the contact person designated by the Client, must at all times be able to pay the full fee for the move, is authorized to direct and/or instruct the movers, and bears full responsibility for the course of the relocation.
7. The Client must be present throughout the entire move to monitor the safety and completeness of the goods being relocated. Items of special or exceptional value must remain in the Client’s possession at all times. The Client is responsible for checking all items during loading and unloading. The Contractor accepts no liability for items left behind at the departure address.
8. In the event of wind speeds exceeding 60 km/h or other weather conditions that render the execution of the work unsafe or irresponsible, the Contractor reserves the right to postpone the relocation and, in consultation with the Client, reschedule it to a different date.
9. All moving boxes must be properly sealed, cabinet doors must be secured, and loose shelves must be removed from cabinets in advance to prevent transport damage. This obligation does not apply in the case of a Full-Service move, in which the Contractor is responsible for these preparations.
10. All valuables, including but not limited to jewelry, cash, and other valuable possessions, must remain at all times under the supervision and in the custody of the Client. The Contractor accepts no liability whatsoever for any loss of or damage to such items.
11. Dismantling and/or assembly of furniture or other items must be reported in writing by the Client prior to the move. Clear photographs of all relevant items must also be provided in advance. All dismantling and assembly are carried out entirely at the Client’s own risk.
12. With regard to gas and electrical work, the Contractor shall only perform disconnection activities and shall not carry out any installations. These activities are carried out entirely at the Client’s own risk. The disconnection of washing machines or other electronic devices is also performed at the Client’s own risk. The Contractor does not drill holes in walls. The above limitations also apply to Full-Service relocations.
13. Any deviations from these General Terms and Conditions or promises made are only binding on the Contractor if they have been explicitly and in writing confirmed by the Contractor before the start of the move.
14. The Client is responsible for providing clear and safe access to the moving hook.
15. The Client is responsible for ensuring clear passage for the entire inventory that needs to be moved. This obligation applies to all addresses the Contractor services on behalf of the Client.
    
16. Address changes must be communicated to the Contractor exclusively via the application form or in writing before the start of the move. The previously provided and accepted price and time estimate will be void if the Contractor is required to service addresses not previously provided by the Client. In this case, the Client accepts all (resulting) financial consequences.
17. Stairwells, including landings, must be completely cleared before the start of the move.
18. For the use of the moving lift, window frames must be cleared, and windows must be fully openable. If this is not the case, the Client accepts full liability for any damage to the window frames and/or windows.
19. By using or ordering the moving lift, the Client gives consent for the lift to be placed against the building. If the Client chooses not to have the Contractor inspect the situation beforehand, the Contractor is released from any liability for potential damage to the building resulting from the use of the moving lift and/or the execution of the work.
20. The Contractor can, where necessary, (de)mount windows for you. This must be communicated in writing to the Contractor prior to the move.
    The (de)mounting of windows and/or doors is always at the Client's own risk.
21. The Contractor is always entitled to refuse an assignment, if desired, without providing reasons.
22. Payment must be made immediately after the move, either in cash or by card, unless otherwise agreed in advance.
23. You always pay for the actual hours worked. If we are done earlier or later than planned, the final total amount will be adjusted accordingly.
24. Private individuals cannot pay by invoice.
25. Companies may pay by invoice, in agreement with the Contractor, provided that the Contractor has received a registration extract from the Chamber of Commerce and a copy of the identification document of the Client or their authorized representative prior to the move.
26. A minimum of three hours will be charged for each moving and/or packing day.
27. Outside Amsterdam, charges will apply until the moving team returns. If the starting and/or ending address is located outside Amsterdam, the move will begin and/or end when the entire moving team departs and/or returns. Within Amsterdam, a maximum of 30 minutes will be charged for both the travel time to and from the location.
28. If an item has an above-average or disproportionate value, this must be reported in writing before the start of the move. Examples include valuable artworks, (valuable) designer furniture, or heirlooms with high emotional value.
    If the Client fails to notify the Contractor of the above, the Client deprives the Contractor of the opportunity to take appropriate precautions. The transport of such items will then be entirely at the Client's own risk. The Contractor accepts no liability regarding the items mentioned above if the Contractor has not been informed in writing prior to the move. 
29. For a move, sufficient manpower must be ordered or present, including at least one skilled mover.
30. It is prohibited for the Client, as well as related parties such as helpers, parents, family, employers, or any other persons directly or indirectly associated with the Client, to induce employees of the Contractor to enter into an employment contract, paid work, or any other form of labor relationship with a third party, with the aim of hiring these employees through that party or having them perform work in any other way.
    If a party or person, as described above, offers an employment contract and/or paid work to an employee of the Contractor, a penalty of €10,000.00 will apply. In addition, an extra penalty of €1,000.00 per day will be charged for each day that this offer is not withdrawn in writing and confirmed to the Contractor. 
31. Heavy objects, such as washing machines, must be moved professionally and with sufficient manpower.
32. The Contractor reserves the right to engage additional help if there is a shortage of manpower and/or equipment. Any costs arising from this will always be at the expense of the Client.
33. In the event of damage to an insured item resulting from a covered risk, the compensation payable by the insurers will not exceed the repair or restoration costs of the damaged items, as outlined in the expert report. Any depreciation of the goods after repair or restoration is therefore excluded from coverage under the insurance.
34. If the items insured under this policy form a pair or a set and are insured for their combined value, the value of each individual item will be calculated by dividing the total value by the number of items that make up the pair or set.
35. If it proves necessary to initiate a legal procedure for collecting the claim assigned for collection, all costs associated with this — such as bailiff fees, court fees, lawyer fees, and all additional and related costs — will be fully borne by the Client.
36. The Contractor uses cookies and other techniques, such as JavaScript and web beacons, on its online store and related sites. Because we want to protect your privacy and improve the user-friendliness of your visit to our site, we believe it is important for you to know how we use cookies. Cookies are small, simple text files that your computer or mobile device stores when you visit our site or online store.
    Third-party cookies are also placed through our website. The use of cookies by other companies is subject to the privacy and cookie policy of the respective company. 
37. In the event of damage, the Client must specify the damage in the presence of the movers and have it recorded in writing. This must then be confirmed with a signature to be legally valid. Liability will expire once the movers have left the premises.
38. In the event that damage occurs during the move, requiring cleanup, the time spent on this will be included in the total moving time and added to the final invoice.
39. The household items placed in the moving truck, unloaded, or lifted by someone other than an employee of the Contractor are not insured. The same applies to items not placed on or removed from the moving lift by an employee of the Contractor.
40. The moving lift will be charged for the duration of the job, with a minimum of three hours, unless explicitly stated otherwise by the Contractor.
41. The Contractor cannot be held liable for loss or theft of the Client's goods.
42. Legal measures will not be taken until the debtor has been formally requested to pay at least once in writing by the collection agency, unless special circumstances make it immediately necessary to take legal action.
43. The Client is under no circumstances allowed to offset debts. The invoice must always be settled, regardless of whether damage has occurred. Any damage must be dealt with afterward.
44. All intellectual property rights concerning the products and/or services, as well as the designs, software, documentation, and all other materials developed and/or used in preparation for or execution of the agreement between the Contractor and the Client, or arising therefrom, exclusively belong to the Contractor.
    The delivery of products and/or services does not result in any transfer of intellectual property rights. The Client is granted only a non-exclusive and non-transferable right of use for the products and results of the services, solely for the agreed purposes. The Client shall strictly adhere to the terms set forth in these General Terms and Conditions or otherwise imposed on them when using the products and results of the services. The Client shall not reproduce or make available, in whole or in part, the products and results of the services to any third party without the prior written consent of the Contractor.
    The Client shall not remove or alter any markings of the Contractor or its suppliers concerning copyrights, trademarks, trade names, or other intellectual property rights. The Contractor warrants that it is entitled to grant the mentioned right of use to the Client and indemnifies the Client against any claims from third parties in this regard. This provision does not apply if, and to the extent that, the products and/or results of the services have been modified and/or provided in connection with goods from third parties, unless the Client demonstrates that the claims from third parties solely relate to the products and/or results of the services supplied by the Contractor. 
45. The Client must be present at all times during the loading or unloading of transshipment, storage, or other (logistical) third-party services. It is the Client's responsibility to inspect for any damages at that time and report them immediately. The claim period, as specified in these General Terms and Conditions, does not apply during the loading and/or unloading of transshipment or storage. The Contractor is not liable for any damage resulting from the loading or unloading of transshipment/storage. In the case of transshipment or storage, multiple individuals may have access to the relevant items, which can result in damages for which the Contractor is not liable.
46. If the Client has not submitted their damage/complaint within the specified period, all their rights and claims of any nature whatsoever, relating to the subject of the complaint or that which could have been complained about within that period, will lapse. This is subject to the provisions of Article 38.
47. The Contractor reserves the right to terminate the agreement without any compensation being claimed in the event of force majeure, strikes, lockouts, fire, war, mobilization, flooding, other (natural) disasters, or any cause of delay or external factors that make the move impossible, independent of the will of the moving company, the Contractor.
48. For the Contractor, force majeure includes circumstances of a factual, legal, or other nature that—whether foreseeable or not—prevent timely fulfillment of the agreement or make it unreasonably burdensome, without fault on the part of the Contractor. Such circumstances include, but are not limited to: strikes, workplace occupations, production interruptions due to machinery breakdowns, disruptions in the supply of energy and water, fires, import, export and production bans, other government measures, transport obstructions, and failure on the part of suppliers or auxiliary persons.
49. If a situation of force majeure arises on the part of the Contractor, the Contractor shall inform the Client of this without undue delay. Unless it is beyond doubt that the force majeure situation will last for thirty full working days or longer, the obligations whose fulfillment is hindered by force majeure, or which have become particularly burdensome for the Contractor, as well as the corresponding outstanding obligations, shall be suspended without any entitlement to compensation. As soon as it is beyond any doubt that the force majeure situation will last longer than thirty full working days, or once this period has passed, either party shall be entitled to terminate the agreement by means of a written notice to the other party, without any right to compensation arising.
50. Both parties shall be obligated to maintain strict confidentiality regarding all confidential information exchanged in connection with the agreement. Information shall be deemed confidential if it is explicitly designated as such or if its confidential nature reasonably arises from its content or context. Such confidential information shall be used exclusively for the purpose for which it was disclosed.
    If the Contractor is required to disclose confidential information pursuant to a statutory provision, court order, or official mandate, the Contractor shall not be liable for any resulting damages, nor shall the Client be entitled to terminate the agreement on that ground, insofar as such disclosure pertains to the Contractor.
51. Small items (such as chandeliers, floor lamps, pots, etc.) must be properly packed in closed boxes prior to transport (except in the case of Full-Service). If this is not the case, the movers are entitled to refuse to transport these items, or the transport will in all cases be at the Client’s own risk.
52. If one or more provisions of these general terms and conditions are null and void or voidable, the remaining provisions shall remain fully applicable. In such a case, the parties shall agree on new provisions to replace the null and void or voided provisions, whereby the purpose and intent of the original provision shall be observed as closely as possible. In this regard, Article 3:42 of the Dutch Civil Code shall remain fully applicable.
53. The relocation of items weighing more than 100 kg shall at all times be at the sole risk of the Client. The relocation of such heavy household goods or cargo must be reported in writing to the Contractor prior to the commencement of the move. The movers are at all times fully entitled to refuse to relocate such items. The relocation of these items must be carried out by a minimum of three movers.
54. Electronic devices must be provided in their original factory packaging. If this is not available, the movers reserve the right to refuse the transport of these devices or to perform the transport solely upon explicit request and entirely at the Client's risk.
    
55. The Client must notify the Contractor in writing of items made of natural stone prior to the move, including the dimensions, weight, and type of natural stone. If such (complete) information is not provided in a timely manner, the transport of these items will be entirely at the Client's risk. Items made of natural stone must also be packaged in a transport-worthy manner in a custom-made crate.
    
56. The Client is responsible for properly securing the drum and disconnecting the washing machine prior to the move. If these actions are not properly carried out, the Contractor accepts no liability for any damage to the washing machine, the property, or any consequential damage.
57. Dutch law shall apply to all legal relationships, including offers, quotations, and agreements entered into between the Contractor (established in Amsterdam) and the Client. This provision regarding applicable law and competent court means that disputes – including those considered as such by only one party – shall exclusively be submitted to the competent court in Amsterdam, unless mandatory legal provisions oppose this.
58. The price and time estimate provided by the Contractor is entirely based on the information supplied by the Client via the application form. By accepting this price and time estimate, the present General Terms and Conditions become applicable. This acceptance also serves as a commitment that a duly authorized person on behalf of the Client will be present during the move.
59. Additions and/or amendments to the agreement may only be submitted in writing and prior to the start of the move, and must be confirmed in writing by the Contractor beforehand. If the actual moving situation or provided information deviates from the reality, this does not constitute grounds for a complaint or compensation. The invoice must be paid in full in all cases.
60. Mattresses – as well as other furniture, with the exception of Full-Service moves – must be packed by the Client in advance to prevent damage. If this is not the case, the transport of these items will be at the Client's own risk at all times.
61. The Contractor is never liable for any damage, of any kind, arising from errors in software or other computer programs used by the Contractor, unless such damage can be claimed from the supplier of the respective software or program.
62. The Contractor is not responsible for plantings that may obstruct the move, such as tall hedges, large trees, and the like. The Contractor does not prune trees or hedges. If the plantings obstruct the moving situation in such a way, the Contractor reserves the right to postpone the move and/or use additional manpower or materials. Any waiting times for movers already present will be charged. All resulting costs are the responsibility of the Client.
63. If there is a large front or back garden, gallery, or similar situation, the Client must inform the Contractor at least four working days before the move. If delays occur due to the lack of this information, all additional costs for already present staff and/or any required additional services or materials will be fully borne by the Client.
64. The Contractor reserves the right to change the schedule in exceptional circumstances in order to ensure the smooth progress of the work. In the event of changes, the Client will be notified by phone in advance.
65. For work that takes place before 08:00 AM, after 10:00 PM, on public holidays, or after a workday of twelve hours, the Contractor reserves the right to increase the hourly rate by 100%.
66. If the Client does not make payment within the specified payment term, MuscleMovers will hand over the claim for collection. All resulting (out-of-court) collection costs will be fully borne by the Client and will be calculated as follows:
    – 15% over the first €2,500.00 (maximum €375.00)
    – 10% over the next €2,500.00 (maximum €625.00)
    – 5% on the next €5,000.00 (maximum €875.00)
    – 1% on the next €190,000.00 (maximum €2,775.00)
    – 0.5% on the remainder (with a maximum of €6,775.00). A minimum amount of €40.00 applies to the collection costs. 
67. If during the move and/or at the time of settlement it appears that the Client and/or their authorized representative does not have sufficient financial resources to pay, or refuses to pay, the full total amount of the move, the Contractor is entitled to retain (part of) the household goods as collateral for the outstanding amount. This action falls under the statutory right of retention and can never be considered as unlawful appropriation. By accepting the price and time indication as well as these General Terms and Conditions, the Client and/or their authorized representative grants prior consent for the application of this right of retention in the event the aforementioned situation arises.
    
68. If, after the expiration of six months following the original payment term, any goods of the Client are still in the possession of the Contractor, the Contractor shall be entitled to sell or otherwise dispose of these goods in order to settle (part of) the outstanding total amount.
69. If, due to unforeseen circumstances, the rope & pulley system, a moving lift, or any other equipment cannot be installed, or if certain services cannot be carried out, the Contractor is entitled to deploy alternative means, such as a different lift, additional manpower and/or supplementary equipment. Any additional costs arising from this shall be entirely borne by the Client. Furthermore, any waiting time of movers already present and equipment deployed will be charged to the Client.
70. Some delay may occur as a result of the previous move running over time, traffic congestion, adverse weather conditions, or incorrect information provided by the previous, current, or next Client. Such circumstances do not constitute grounds for complaints or compensation. The aforementioned causes may also result in a reasonable shift of the indicated starting time.
71. If no other option is available, the move will be carried out via the stairs. In all cases, the Contractor is exempt from liability for any damage to stairwells, staircases and/or belongings that occurs during a move via the stairs. Moves via the stairs are only carried out up to the fifth floor. If the floor(s) indicated by the Client deviate from the actual situation, this shall not constitute grounds for complaint or compensation.
72. The Contractor reserves the right to charge 20% of the total invoice amount as administrative and collection costs if payment is not received on the day of the move.
73. In the event of refusal to pay, default interest and any legal costs will be fully recovered from the Client.
74. Rust, oxidation, and water damage resulting from weather conditions or other external causes are not covered by the liability of the Contractor.
75. The Contractor customarily assigns two skilled movers per assignment. If, at the express request of the Client, only one skilled mover is deployed, the Contractor accepts no liability for any damage caused by this mover or by third parties present during the move.
76. If the Client wishes to cancel the move, this must be communicated in writing and confirmed by phone at least 7 days prior to the scheduled moving date. In the absence of such notice, the Contractor reserves the right to charge 50% of the minimum moving costs, with a minimum fee of €150.
    In the event of cancellation within 48 hours prior to the scheduled start of the move, the Contractor is entitled to charge 75% of the minimum moving costs, with a minimum fee of €150.
    If the Client makes a moving request with a scheduled execution within 7 days, and wishes to cancel after the offer has been confirmed, the cancellation fees mentioned above shall apply in all cases. 
77. If the Client wishes to reschedule the move within 48 hours prior to the start, the Contractor reserves the right to charge €150 in rescheduling fees.
78. In case of complaints or issues during the move, we request the Client to refrain from engaging in discussions with the movers. Instead, direct contact should be made with the head office via phone number +31 6 8204 6456.
79. Movers are never authorized to make commitments on behalf of the Contractor. Only the management at the office is authorized to make commitments, which must always be confirmed in writing to be legally valid.
80. The Contractor is not liable for waiting times caused by incorrectly parked vehicles, even if the necessary traffic signs were requested in a timely manner by the Contractor and/or the Client. All costs arising from such waiting times are always the responsibility of the Client.
81. In case of damage, an excess of €450 applies, which is always the responsibility of the Client.
82. The Contractor is insured up to a maximum amount of €50,000.00, provided that the Client has fully and correctly complied with all guidelines as outlined in these General Terms and Conditions and the insurer’s conditions, as agreed upon prior to the move.
83. The Client is responsible for adequately protecting all floor sections, walls, and passages through which belongings are moved at all addresses the Contractor visits on behalf of the Client. In particular, wooden and stone floors must be sufficiently covered by the Client. Damage to floors, walls, and passages is entirely at the Client's risk.
84. By accepting the agreement, the Contractor has a duty of effort towards the Client. There is never a result-oriented obligation.
85. The Contractor is not liable for any damage to the Client if such damage results from the provision of incorrect/incomplete information and/or defective materials by the Client. This also includes moving boxes that are in poor condition.
86. The Contractor excludes any liability towards the Client, unless the Client proves that the damage resulted from the failure to perform or incorrect execution of the assignment, caused by the intent and/or gross negligence of the Contractor.
87. If the Client cannot be physically present during the move, a contact person must be appointed in advance. This contact person must be present throughout the entire move, act on behalf of the Client, and assume all associated responsibilities. Additionally, this person is obligated to make immediate payment for the move upon completion.
88. The Contractor accepts no liability towards third parties. The Client fully indemnifies the Contractor against all financial consequences of any claims from third parties related to the execution of the agreement.
89. The Contractor is never liable for consequential damage, lost profits, missed savings, or any other damage resulting from the Client's business disruption.
90. The Contractor’s potential liability is limited to the agreed fee for the execution of the assignment, or, if the insured amount of the professional or business liability insurance taken out by the Contractor is lower than the agreed fee for the execution of the assignment and/or the damage amount, to the extent of the insured sum.
91. The Contractor can never be held liable for material or physical damage, either to the Client or to the Client’s helpers or others, even if the damage occurs within the framework of the collaboration between an appointee of the Contractor and the Client and/or their helper(s).
92. Damage to plants, paintings, aquariums, waterbeds, animals, and stairwells is always excluded from the liability of the Contractor.
93. No more than 20% of fragile materials may be transported per vehicle.
94. Ordinary mechanical, electrical, and electronic malfunctions without an external cause are excluded from the liability of the Contractor.
95. The movers retain the right to take a break during the move at any time. This break will not be charged.
96. The Contractor reserves the right to refuse the transport of pots of earth/plants, animals, or items for which the movers cannot guarantee safe transportation at any time. If the transportation of such items still takes place, it is at the Client's own risk. This also applies to items that are considered hygienically irresponsible by the Contractor and its employees.
97. If the Client does not pay within the specified payment term, the Contractor is entitled to charge a penalty percentage. The additional costs will be determined according to the table below:
    0-2 weeks: reminder + warning
    2-4 weeks: reminder + warning
    4-6 weeks: reminder + warning
    6-8 weeks: 15%
    8+ weeks: After 8 weeks, the penalty percentage will increase by 5% every two weeks. 
98. All (dis)assembly work will be carried out by our regular employee, the Handyman, unless expressly agreed otherwise by the Contractor. All driving times involved in carrying out the work will be charged separately.
    If the Client has not indicated prior to the move that (dis)assembly work is required, any waiting times of the already present staff and/or rented equipment will be at the Client's expense. These waiting times may result in additional costs, which we will charge to the Client.
99. Household items and/or furniture that are older than 10 years, as well as household items classified as antiques or whose depreciation period has expired, are excluded from the liability of the Contractor. The integrity and sturdiness of such items cannot be guaranteed.
100. If the Contractor agrees to payment by invoice, provided that the requirements outlined in these General Terms and Conditions have been met prior to the move, it is the responsibility of the Client to provide the correct and final information to be included on the invoice for the Client's administration before the assignment begins. If this information is not provided in a timely manner, the Contractor is not obligated to make any changes to the information on the invoice, and the payment obligation remains in effect at all times.
101. The minimum height of the vehicles of the Contractor is 3.20 meters. Since the Contractor makes its assessment remotely, it is the responsibility of the Client to inform when there is a passage with a height of less than 3 meters and 20 centimeters. If the maximum driving height causes complications due to uncommunicated passages, such as gates, bridges, garages, and any other forms of restricted clearance, the Contractor is not liable for any delays or associated costs.
102. In the event of damage, where the conditions of the Contractor have been adhered to, the Client is responsible for providing purchase receipts to be eligible for financial compensation. The purchase receipts will be used to determine the current market value, which will be decisive for the valuation. A payment will not be possible without the submission of purchase receipts.
103. Clients cannot pay per invoice when the headquarters are located abroad. Payment must be made immediately after the completion of the move and can be done by card or in cash. The Client is required to have an authorized person present at the end of the move to make the payment.
104. If rented objects are part of the inventory, the Contractor accepts no liability for any damage to the rented object. Rented objects are covered under a service contract that includes the relocation of the object. If the Client requests MuscleMovers and/or its employees to move the rented object, this is done explicitly at the Client’s own risk.
105. If the power supply at the relocation site is outdated, the Client must inform the Contractor before the move so that, instead of the standard electric moving lift, a gasoline lift can be used. If there is no power supply or it is difficult to access, it is the Client’s responsibility to inform the Contractor prior to the move. If the Client fails to notify the Contractor in time that one of the above scenarios applies, all resulting costs will be at the Client’s expense.
106. The Client is required to inform in advance about any pets. All resulting costs due to failure to mention pets will be borne by the Client.
107. If the Client requests the move for business purposes and the company is established/registered abroad, it is not possible to have the entire move invoiced after the fact. The (maximum) estimate of the move must be paid 72 hours prior to the move. After the move, any remaining amount will be refunded or the outstanding amount will be invoiced. If a Fixed Contract Sum has been chosen, this must be fully prepaid 72 hours prior to the move.
108. If one of the addresses that the Contractor attends on behalf of the Client concerns a listed building, this must be explicitly communicated in writing to the Contractor. If the Contractor is not informed, they are beforehand exempted from any liability for potential damage that may be caused to the building during the moving activities. This includes all tasks logically associated with moving the Client's belongings in or out of the property. Since the restoration of a listed building must meet much higher standards, the Contractor is free to take measures they deem necessary to perform the moving activities as safely as possible and without causing damage.
109. When the Client requests a Full Service move, the offered price and time estimate consists of two parts: a packing section and a moving section. Separate price and time estimates are provided for each part, each with its own final amount. If the Client has requested a Full Service move but the Contractor fails to provide a two-part estimate, the assignment is automatically considered a Low-Budget move rather than a Full Service move. As a result, the responsibility for properly packaging the belongings for transport lies with the Client. The Contractor cannot be held liable for failing to provide the Full Service part. It is the Client's responsibility to notify when the packing part of the Full Service move is missing from the price and time estimate so that the Contractor can add it.
110. The Contractor will only move pianos and grand pianos from ground floor to ground floor. There may be no stairs or steps at the loading or unloading address. The Contractor does not have the means or expertise to move a piano or grand piano to or from an upper floor. After the move, the piano must be tuned again. The moving of pianos and grand pianos is always done entirely at the Client's own risk.
111. The kilometer surcharge included in estimates and quotes is based on the fuel prices applicable at that time. Due to fluctuations in the energy market, the Contractor reserves the right to ensure the continuity of operations through a fuel clause. If fuel prices (inter)nationally rise compared to the previously communicated level, the Contractor is entitled to charge the additional cost proportionally to the Client.
112. If the Client requests items to be disposed of at a waste point, the costs associated with this will be added to the final invoice, unless the Client pays for these costs directly on-site. If the disposal costs are not listed on the final invoice for any reason, the Contractor reserves the right to invoice these costs on a separate invoice.
113. If the Client acts in the exercise of a profession or business and fails to timely meet his payment obligation, the claim – regardless of the reason for the default – will be immediately transferred to a collection agency. All resulting (out-of-court) legal costs are entirely the responsibility of the Client.
114. If the Client does not make use of the exemption service of the Contractor, where the Contractor applies for the necessary exemptions for payment, the Client is fully responsible for timely application and possession of a valid exemption during the move. In the absence of an exemption or applying for an incorrect exemption, all resulting costs – including possible fines, delays and additional costs from a collection process – are entirely the responsibility of the Client.
115. If the working conditions are deemed by Contractor to be unhealthy – including, but not limited to, situations involving mold, stagnant water, garbage, vermin or excessive dust – the Contractor reserves the right to terminate the assignment prematurely. All hours worked up to that moment, including travel time, will be charged. If the Client fails to inform the Contractor in advance of such extraordinary circumstances, no appropriate precautionary measures can be taken by the Contractor and full liability will lie with the Client. All related and resulting costs will in that case be charged to the Client.
116. If the furnishings are placed in storage, the Contractor cannot be held liable for any damage that occurs during the organization of the storage, if no Full Service was purchased. In storage, items must be stacked, which makes (long-term) contact between items inevitable. This can result in certain materials causing dents or other forms of damage to each other. We therefore always recommend opting for Full Service or to properly package the items yourself before transport. Our protective materials cannot be left in the storage facility unless this has been paid for separately.
117. The Client is responsible for properly packaging and protecting the household items for transport against scratches and impact damage. Sensitive parts of the household items, such as large surfaces, edges, and corners, must be protected before the move. The Contractor is not liable for damage to the goods or property if the items are not offered in a transport-worthy condition by the Client.